Virginia Licensed Call Center Supervisor

Job Summary

A company is looking for a Remote Call Center Supervisor.

Key Responsibilities

• Supervise and manage overall contact center operations, including workforce and schedule management
• Participate in efforts to improve overall performance and ensure quality assurance
• Engage with clients and respond to Government requests while providing direct customer support as needed

Required Qualifications

• High school diploma (or equivalent) is required
• 4 years of contact center experience
• 2 years of contact center supervisory experience
• Must be able to obtain and maintain government agency suitability requirements
• A reliable, hard-wired internet connection is required