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Workforce Performance Manager

8/2/2025

Remote

Job Summary

A company is looking for a Workforce & Operations Performance Manager.

Key Responsibilities
  • Own staffing forecasts and capacity plans across care functions
  • Lead real-time operational performance monitoring and response activities
  • Partner with teams to enhance reporting tools and analyze operational trends
Required Qualifications
  • Bachelor's degree in Business, Operations Management, Healthcare Administration, or a related field (Master's preferred)
  • 10+ years of experience in workforce management, operations performance, or capacity planning
  • Familiarity with CRM platforms and workforce management tools
  • Advanced Excel and modeling skills
  • Understanding of SLA management and contact center metrics

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