Account Manager

Job Summary

A company is looking for an SMB Account Manager to manage customer relationships and drive revenue growth.

Key Responsibilities

• Own the post-sales end-to-end customer relationship for assigned accounts, ensuring customer satisfaction
• Proactively identify customer needs and provide solutions to support growth through upsell and cross-sell opportunities
• Monitor renewal risk indicators and collaborate with internal teams to mitigate risks and manage escalations

Required Qualifications

• 4+ years of experience as a quota-carrying Account Manager or Customer Success Manager in the SaaS industry
• Proven track record of meeting or exceeding individual and team revenue targets
• Deep understanding of the sales cycle and customer retention strategies
• Experience in the security industry and knowledge of email authentication is a plus