Account Services Specialist

Job Summary

A company is looking for an Account Services Specialist to provide exceptional customer support for client accounts.

Key Responsibilities:

• Serve as a knowledgeable contact for clients through phone, email, and system tools
• Collaborate with various departments to enhance customer experience and improve processes
• Diagnose and de-escalate client escalations while documenting communications in company systems

Required Qualifications:

• Strong desire to grow and learn in the benefits administration field
• Exceptional relationship-building and customer service skills
• Ability to thrive in a fast-paced environment and manage competing priorities
• Knowledge of Benefits/COBRA and related system functionalities
• Experience in conflict resolution and analytical tasks