First Notice of Loss Representative

Job Summary

A company is looking for a First Notice of Loss and Customer Service Representative.

Key Responsibilities

• Act as the first point of contact for policyholders reporting losses or seeking updates on claims
• Gather relevant information and provide empathetic guidance on the claims process
• Ensure accurate recording of information in the claims management system and adhere to company policies

Required Qualifications

• High school diploma or equivalent; Associate's degree is a plus
• Bilingual (English & Spanish) preferred
• At least 1 year of experience in a similar customer service role, preferably in the insurance industry
• Knowledge of property and casualty insurance policies and claims processing is a plus