Bilingual Call Center Agent

Job Summary

A company is looking for a Bilingual Call Center Agent to handle member inquiries and provide customer support remotely.

Key Responsibilities

• Responds to member telephone calls regarding eligibility and benefit information
• Documents calls and inquiries in a customer relationship management (CRM) system
• Conducts outbound calls to members as needed based on customer direction or business needs

Required Qualifications

• Bilingual in Spanish and English
• Minimum of 6 months customer service or telephone experience preferred
• Experience with organizational functions and personnel
• Familiarity with computer software and telephone technology
• Skilled in the use of help desk software