Bilingual Health Care Customer Service Representative

Job Summary

A company is looking for a Bilingual Health Care Customer Service Representative.

Key Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues
• Provide information and support to patients/account holders regarding insurance and financial assistance
• Monitor and enter payment arrangements while adhering to client-specific protocols and applicable laws

Required Qualifications

• 1+ years of experience in a call center or customer service role
• Knowledge of medical terminology, patient billing, and healthcare administration preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Flexibility in scheduling, including evening and Saturday work as needed
• Bilingual candidates are preferred for additional support on bilingual calls