Call Center Sales Manager

Job Summary

A company is looking for a Call Center and Inside Sales Manager to lead and scale their inbound and outbound call center efforts with a focus on sales performance and team coaching.

Key Responsibilities

• Lead daily sales-focused huddles and optimize outbound dialing strategies
• Provide hands-on coaching and development support to agents and team leads
• Act as the point person for call center technology and implement new features to improve efficiency

Required Qualifications

• 5+ years of experience in inside sales management or call center operations management
• Proven ability to coach teams on phone-based selling and improve conversion outcomes
• Expertise with dialing platforms, IVR configuration, and campaign analytics
• Strong command of key call center and sales metrics
• Experience training or supporting agents across multiple roles and departments