Client Services Administrator

Job Summary

A company is looking for a Client Services Administrator to provide essential support services to the client services team.

Key Responsibilities

• Manage full resolution of tickets and oversee client email communications
• Assist with quarterly Public Media drive preparation and create/update Knowledge Base Articles
• Function as a liaison between client companies and operations staff

Required Qualifications

• 3+ years of experience in a virtual contact center environment
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Proven experience as a call/contact center supervisor or similar position
• Bachelor's Degree in Business or Communications preferred
• Experience in high-level customer service is required