Connection Representative

Job Summary

A company is looking for a Connection Representative to assist customers in navigating long-term care solutions.

Key Responsibilities

• Provide compassionate support to customers and their families throughout their care journey
• Identify appropriate care service providers and engage with the Provider Network regarding services and pricing
• Handle inbound and outbound calls to promote CareScout services and ensure customer satisfaction

Required Qualifications

• 1-3 years of call center experience, preferably in long-term care or geriatric care
• Proficiency in using multiple monitors and computer applications like MS Office
• Ability to multitask and manage time effectively to meet targets
• High integrity and a passion for learning about the long-term care industry
• Reliable and able to work both independently and as part of a team