Customer Account Management Manager

Job Summary

A company is looking for a Manager of Customer Account Management.

Key Responsibilities

• Lead and develop a high-performing team of Customer Account Managers to meet performance goals
• Drive customer success and retention through strategic planning and account management
• Ensure operational excellence by collaborating with cross-functional teams and utilizing data-driven insights

Required Qualifications

• Proven experience in customer success, account management, or sales leadership
• 5+ years of experience in Account Management, Renewals Management, and/or Sales
• 2+ years of people management experience in relevant fields
• Strong strategic thinking and data-driven decision-making abilities
• Ability to thrive in a fast-paced, high-growth environment