Customer Care Professional

Job Summary

A company is looking for a Customer Care Professional, Beneficiary Claim Support, Remote.

Key Responsibilities

• Provide a superior call experience by managing customer interactions from start to finish
• Build rapport with diverse callers and accurately assess their situations to offer tailored solutions
• Focus on quality and first-call resolution while minimizing processing time and after-call work

Required Qualifications, Training, and Education

• High school diploma or equivalent experience; post-secondary education preferred
• Experience navigating complex customer interactions from support to resolution
• Ability to welcome change and contribute to continuous improvement in a fast-paced environment
• Internet speed of 30 mbps download/10 mbps upload required
• Remote workspace must be private, secure, and distraction-free with reliable power and internet connection