Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to members regarding medical claims and benefits.

Key Responsibilities

• Answer inbound calls from members about medical claims, benefits, eligibility, and prior authorization
• Handle an average of 40+ calls daily while managing multiple applications on different screens
• Resolve customer complaints and strive to meet call center metrics with a focus on positive outcomes

Required Qualifications

• High School diploma or equivalent
• 2+ years of customer service experience
• A dedicated workspace with no distractions
• Intermediate proficiency in Microsoft Office Suite
• Ability to remain calm in difficult situations