Customer Service Representative

Job Summary

A company is looking for a Call Center Customer Service Representative.

Key Responsibilities

• Resolve customers' service or billing complaints through exchanges, refunds, and adjustments
• Contact customers to respond to inquiries and notify them of claim investigation results
• Refer unresolved grievances to designated departments for further investigation

Required Qualifications

• High school diploma or GED preferred
• 2-4 years of customer service related experience required