Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary contact for assigned accounts, developing project plans and fostering strong client relationships
• Identify risks and collaborate with management to address issues, while ensuring quality control and technical support for clients
• Provide regular client status reports and support account leads in enhancing customer experience through audits and initiatives

Required Qualifications

• Minimum 3 years of experience in a client-facing role
• Experience working with third parties and vendors
• Organizational skills with a focus on detail
• Knowledge of the ad tech industry
• Minimum 1 year of experience in an ad tech environment with rich media experience is a plus