Customer Success Manager

Job Summary

A company is looking for a Scale Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 1,000+ customers, ensuring effective outreach and health monitoring
• Develop and execute strategies for customer adoption, retention, and expansion
• Analyze customer data to identify at-risk accounts and drive product adoption

Qualifications

• 3+ years of experience in customer success or account management in B2B SaaS
• Proven track record managing large customer portfolios with strong retention metrics
• Advanced analytical skills and experience with customer success platforms
• Experience with CRM systems and customer success automation tools
• Ability to engage with business owners and decision-makers effectively