Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee a significant book of business and drive customer value.

Key Responsibilities

• Own the full renewal process and identify upsell opportunities
• Build and maintain trusted partnerships with key stakeholders
• Lead onboarding efforts and ensure a smooth customer journey

Required Qualifications

• 3+ years of experience in Customer Success or Account Management at a SaaS company
• Proven success in renewals and account growth
• Hands-on experience with Customer Success platforms (e.g., Totango, Gainsight)
• Deep understanding of the SaaS customer lifecycle and success planning
• Comfortable in a fast-paced, remote-first startup environment