Customer Success Consultant

Job Summary

A company is looking for a Customer Success Consultant (Azerbaijani-speaking).

Key Responsibilities

• Build strong relationships with customers to become a trusted advisor
• Focus on customer outcomes such as adoption, retention, growth, and satisfaction
• Identify upsell/cross-sell opportunities and support renewals and new sales

Required Qualifications

• Bachelor's degree in Library Information Science, Computer/Data Science, or related fields
• 5+ years of experience in the academic research ecosystem or related areas
• Proficient in English and Azerbaijani
• Previous experience in library operations or customer-facing roles
• Knowledge of the Academic Library marketplace or education technology