Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities

• Serve as a trusted advisor to mid-market healthcare accounts, building relationships with clinical leaders, IT teams, and administrators
• Lead regular check-ins and Business Value Reviews (BVRs) to assess progress toward customer goals and success plan milestones
• Proactively analyze customer usage data to identify underutilized features and recommend solutions that improve workflows and outcomes

Required Qualifications

• Bachelor's degree in healthcare, business, marketing, or a related field
• 5+ years of experience in client success management or a related field, particularly in the B2B SaaS industry or healthcare tech
• Familiarity with clinical workflows, IT environments, and regulatory compliance in healthcare
• Proficiency with SaaS platforms, data analytics, and integrations (e.g., EHRs)
• Experience developing and implementing client success strategies that align with business goals and objectives