Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide timely and empathetic support to customers.

Key Responsibilities

• Manage and resolve incoming customer queries via various channels
• Troubleshoot product and service-related issues and escalate as necessary
• Perform routine Salesforce and Precursive configuration and assist with customization tasks

Required Qualifications

• 2+ years in a Salesforce Admin, Customer Support, or Consultancy role
• Hands-on experience with Salesforce administration and troubleshooting
• Ability to work independently in a fast-paced, remote environment
• Experience with Salesforce configuration (custom objects, fields, dashboards)
• Customer-first mindset with a proactive approach to problem resolution