Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to deliver a world-class experience for clients and providers.

Key Responsibilities

• Manage a high volume of client and provider inquiries across various communication channels
• Resolve complaints effectively and document all interactions accurately
• Collaborate with colleagues and cross-functional teams to support client and provider needs

Required Qualifications

• 2-3 years of experience in a high volume billing support or customer service role
• Experience handling inbound and outbound calls in a metric-driven environment
• Proven ability to navigate multiple platforms for case resolution
• Availability to work shifts Monday through Friday from 7am-6pm MST
• Preferred experience with insurance and claim processing