Director of Enterprise Operations

Job Summary

A company is looking for a Director of Enterprise Operations.

Key Responsibilities

• Deliver exceptional white-glove service to enterprise customers, ensuring quality and consistency
• Act as the senior executive escalation point for enterprise clients, resolving issues swiftly
• Oversee day-to-day enterprise service operations, ensuring adherence to SLAs and KPIs

Required Qualifications

• Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field
• 10+ years of progressive leadership experience in service delivery and enterprise client management
• Experience in managed services delivery models and client onboarding processes
• Strong track record of building executive-level client relationships and improving satisfaction
• Deep knowledge of service delivery frameworks (ITIL) and enterprise-level operations