Employee Services Representative II

Job Summary

A company is looking for an Employee Services Representative II, responsible for handling specialized inquiries and transactions in a remote environment.

Key Responsibilities

• Receive and manage escalation calls from Tier 1 representatives or internal customers requiring specialized assistance
• Process complex transactions and resolve critical issues with high accuracy and accountability
• Monitor work queues and work independently while meeting productivity and accuracy standards

Required Qualifications

• Associate's or Bachelor's degree preferred
• Two years or more in a functional service area required
• Two years or more relevant work experience required
• Proficient in Microsoft Office environment at an intermediate level required
• Ability to work flexible hours during high-volume periods