Health Information Management Representative – Evening Shift

About the position

Responsibilities
• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information
• Processes release of information (ROI) requests
• Manages requests for documentation and information
• Scans and edits documents in the electronic medical record
• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems
• May train and mentor co-workers
• Analyzes documentation and tracks completion to meet regulatory requirements
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability
• Work with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)
• Other duties as assigned

Requirements
• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of Customer Service experience within a hospital OR healthcare environment
• Experience with Microsoft Office products
• Ability to train for the first 4 weeks between 8:00am – 4:30pm, Monday – Friday
• Ability to work Monday – Friday, during our normal business hours of 3:00pm – 11:30pm CST, including the flexibility to work occasional overtime, based on the business need

Nice-to-haves
• RHIT or RHIA certification
• Bilingual fluency in English and Spanish
• 2+ years of customer service experience
• Health Information Management (HIM) experience
• Experience working within the health care industry and with health care insurance
• Experience working in a hospital, physician’s office or medical clinic setting
• Experience working in a call center
• Previous experience communicating with patients and staff with various educational and socio-economic backgrounds
• Clerical or administrative support background
• Knowledge of federal and state programs that will benefit coverage for clients
• Knowledge of medical terminology
• Ability to travel between local healthcare facilities

Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution