Healthcare Customer Support Specialist

Job Summary

A company is looking for a Healthcare Customer Support Specialist to assist a leading health insurance customer.

Key Responsibilities

• Operate on multiple computer applications to assist calls and provide exceptional customer service
• Accurately enroll members, make changes to membership records, and resolve discrepancies in the enrollment system
• Complete projects in established timeframes and maintain cultural sensitivity while addressing member needs

Required Qualifications

• Must have healthcare experience and customer service background
• Ability to operate multiple computer applications effectively
• Willingness to learn and apply new skills as customer expectations change
• Reside in D.C., MD, or VA
• Must be available for onsite orientation in D.C. or Baltimore, MD