[Hiring] Manager, Sports & Entertainment Vertical @Conversica

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Role Description

We’re looking for an experienced and passionate leader to guide Conversica’s Sports & Entertainment Vertical. In this role, you’ll shape the strategy, growth, and success of a high-potential business segment—helping sports teams, leagues, and entertainment organizations unlock more value from our AI-powered solutions.

You’ll lead sales and customer success efforts across the vertical, collaborate with cross-functional teams to expand our market presence, and play a key role in defining how Conversica shows up in the sports and entertainment space.

This is a strategic, high-impact position for someone who thrives on building, leading, and inspiring teams while driving measurable business results.
• Lead the Sports & Entertainment vertical strategy, setting direction and targets aligned with company goals.
• Partner with Sales, Customer Success, Marketing, and Product teams to execute go-to-market plans and deliver customer success.
• Represent the vertical internally and externally—sharing customer insights, market trends, and partnership opportunities.
• Oversee forecasting, pipeline management, and performance reporting to ensure sustainable growth.
• Guide Account Executives and Customer Success Managers to achieve revenue and retention targets.
• Collaborate with Marketing on campaigns, messaging, and industry events to strengthen Conversica’s brand presence.
• Provide strategic input to Product and Engineering on vertical-specific enhancements.
• Build and develop a high-performing team and culture focused on accountability, collaboration, and results.

Qualifications
• 8+ years of experience in SaaS sales, account management, or customer success roles.
• 5+ years of experience in the sports, entertainment, or media industries.
• Proven ability to lead teams or cross-functional initiatives that drive revenue and customer growth.
• Strong business acumen and executive presence, with the ability to engage senior stakeholders.
• Demonstrated success developing and executing go-to-market strategies.
• Excellent communication and collaboration skills across departments.
• Experience working with professional sports organizations, leagues, or entertainment brands.
• Background in scaling a new business line or vertical within a SaaS company (preferred).
• Familiarity with Salesforce or other CRM tools.

Company Description