HR Contact Center Supervisor

Job Summary

A company is looking for a Sys Supervisor HR Contact Center.

Key Responsibilities

• Supervise a team of HR PR Support Center Representatives to enhance customer experience and service quality
• Monitor team performance, provide ongoing feedback, and ensure adherence to operational SLAs and KPIs
• Manage escalated customer calls and proactively identify process improvements to enhance efficiency

Required Qualifications

• Bachelor's Degree and minimum of 1 year experience in the discipline OR 3 years' experience in the discipline OR Master's Degree and no experience
• 3-5 years supervisory experience in a centralized and multi-state HR and payroll environment
• Experience with disability/leave of absence claims preferred
• Ability to manage confidential employee information and knowledge of HIPAA standards
• Comfortable in a high-energy, quickly changing environment