HR Service Delivery Specialist

Job Summary

A company is looking for a Specialist in HR Service Delivery.

Key Responsibilities

• Resolve complex Tier 3 HR requests with accuracy and empathy
• Participate in cross-functional projects and contribute to self-service tools development
• Analyze service trends to identify opportunities for process enhancements

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred
• 3-5 years of experience in a high-volume HR Shared Services environment
• Experience with HRIS platforms such as Workday, PeopleSoft, and ServiceNow
• Ability to maintain confidentiality and exercise professional discretion
• Flexibility to adapt to changing priorities and business needs