Insurance Recovery Specialist

Job Summary

A company is looking for an Insurance Recovery Specialist.

Key Responsibilities

• Handle inbound and outbound calls regarding insurance claims, coverage questions, and balance inquiries
• Assist with insurance claim status, including pending determinations and denials
• Process payments and communicate patient responsibility amounts while maintaining compliance with regulations

Required Qualifications

• High school diploma or equivalent; some college preferred
• Minimum 1-2 years of customer service experience in healthcare, insurance, or a call center environment
• Knowledge of health insurance terminology, benefits, and claims processing
• Proficiency in data entry and computer navigation within multiple systems
• Ability to handle high call volumes while maintaining professionalism and empathy