Member Experience Specialist

Job Summary

A company is looking for a Member Experience Template Specialist II.

Key Responsibilities

• Deliver exceptional member experience and support throughout their recovery journey
• Respond to member inquiries and resolve basic concerns while escalating complex issues as needed
• Maintain clinical template accuracy and update clinical schedules daily to align with operational needs

Required Qualifications

• 2+ years of experience in inside sales, healthcare, or customer service in a metrics-driven environment
• Minimum 6 months of experience in Clinical Operations or related fields
• Proven experience maintaining provider templates and schedules
• Ability to work independently in a remote environment with minimal supervision
• Proficiency in data analysis tools, such as Google Sheets, with advanced skills preferred