Customer Service Representative

Job Summary

A company is looking for a Customer Service Call Center Representative to handle inbound customer calls and provide excellent service.

Key Responsibilities

• Handle inbound calls from customers while delivering quality service
• Prepare documents to fulfill customer requests and maintain accurate customer account information
• Educate customers on policy terms and cancellation processes, and make outbound calls as needed

Required Qualifications

• High School graduate or equivalent
• Bilingual in Spanish preferred
• Previous telephone customer service experience preferred
• Ability to perform accurate data input into various software
• PC skills including knowledge of MS Office (Excel, Word, Windows, etc.)