Member Services Success Manager

Job Summary

A company is looking for a Member Services Success Manager to oversee client relationships and enhance service delivery.

Key Responsibilities

• Collaborate with various teams to address issues and implement strategies
• Analyze data to provide insights and improve Member Services effectiveness
• Manage team development and ensure quality assurance across deliverables

Required Qualifications

• 8+ years of leadership experience in benefits administration or equivalent
• Bachelor's degree or equivalent business experience
• 5+ years of experience in team leadership and client management
• Ability to adapt to changing environments and manage competing demands
• Entrepreneurial spirit with a hands-on leadership style