Patient Contact Specialist

Job Summary

A company is looking for a Patient Contact Specialist to support patient access and care through appointment scheduling and information management.

Key Responsibilities

• Schedule, cancel, and confirm medical appointments based on patient preferences and physician guidelines
• Respond to non-scheduling inquiries and ensure accurate patient registration and insurance information
• Achieve quality and service goals related to contact center metrics while assisting with training for new hires

Required Qualifications

• High School Diploma or Equivalent (GED)
• Minimum of 1 year of related work experience
• Proficiency in computer operations and ability to navigate multiple software applications
• Familiarity with medical terminology is preferred
• Ability to work in a remote environment with specific workstation and internet requirements