Reel Return Administrator

Job Summary

A company is looking for a Reel Return Administrator to join their customer service department.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding the reel return program
• Track and report all reel return metrics while following up with customers on discrepancies and educating them on procedures
• Negotiate rates with logistics companies and assist with the creation of RA's and BOL's for vendors/customers

Required Qualifications

• Experience in customer service or administrative roles
• Ability to work independently and make decisions based on direction from supervisors
• Proficiency in tracking metrics and reporting
• Strong relationship-building skills with plant personnel and logistics companies
• Familiarity with creating and processing shipping documents