Relationship Manager

Job Summary

A company is looking for a Relationship Manager to oversee client support and service activities for its products and services.

Key Responsibilities

• Manage total client relationships for assigned accounts, ensuring quality service and operational performance
• Act as the voice of the customer to identify product support needs and communicate them internally
• Coordinate resolution of service incidents and escalate issues with substantial regulatory or financial impacts

Required Qualifications

• Bachelor's Degree
• Minimum of 6 years of relevant experience in sales support or relationship management
• Experience in financial services, particularly merchant services, is a plus
• Self-starter who takes initiative and works independently
• Proficient with Microsoft 365, especially Excel and Word