Job Summary
A company is looking for an Access Navigator to assist patients and referring physicians in navigating healthcare services.
Key Responsibilities
- Serve as a point of contact for patients and referring physicians, facilitating appointments and referrals
- Perform data entry and maintain accurate patient records while ensuring proper tracking of leads
- Conduct follow-ups with patients and collaborate with healthcare providers to enhance patient care
Required Qualifications, Training, and Education
- A minimum of 2-3 years of customer service or call center experience
- High school degree or equivalent; associate's degree preferred
- Healthcare experience including knowledge of medical terminology and managed care is strongly preferred
- Understanding of insurance plans and financial assistance programs
- Ability to use general office equipment, including a multi-line telephone system
Comments