Customer Engagement Manager

Job Summary

A company is looking for a Customer Engagement Manager to drive retention and growth within its mid-tier supplemental education account portfolio.

Key Responsibilities

• Implement processes for effective relationship management and identify cross-sell and upsell opportunities
• Act as the primary point of contact for stakeholders, ensuring seamless communication and collaboration
• Develop tailored engagement plans focused on retention and revenue growth for various account tiers

Required Qualifications

• Bachelor's Degree in Business or related field, or Associate's Degree with four years of experience
• 2+ years of experience in customer experience, account management, or program management
• Experience in process management and strategic analysis
• Ability to collaborate cross-functionally and manage in a matrix environment
• Master's Degree or MBA preferred