Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager.

Key Responsibilities

• Manage overall account health, from onboarding and training to retention and expansion
• Build and grow relationships with key stakeholders in strategic accounts
• Analyze data to provide actionable insights and drive customer engagement

Required Qualifications

• 5+ years in client-facing roles, preferably as a Customer Success Manager
• Experience with remote teams and managing complex projects
• Background in onboarding and training, particularly in the SaaS industry
• Ability to convey technical needs and translate between business and technical units
• Willingness to travel occasionally (10% or less)