SVP of Client Services

Job Summary

A company is looking for an SVP, Enterprise Client Services to lead its Enterprise Client Services division.

Key Responsibilities

• Own the Enterprise Business Unit's P&L, client experience, and Net Revenue Retention (NRR)
• Directly manage senior leaders in Client Success, Paid Social, and Paid Search to achieve client growth and retention targets
• Lead strategic oversight of top-tier enterprise accounts, ensuring alignment on KPIs and account health

Required Qualifications

• 10-12+ years of experience in client services or performance marketing, with at least 5 years at VP-level or higher
• Experience managing departments of 40+ people through senior leadership teams
• Track record of managing high-value enterprise accounts with exceptional retention
• Ability to balance aggressive growth goals with retention and risk management
• Proven capability in scaling leadership structures and fostering a high-performance culture