Remote Mandarin Member Engagement Coordinator

Job Summary

A company is looking for a Remote Mandarin Bilingual Member Engagement Coordinator.

Key Responsibilities

• Conduct inbound and outbound calls to assess Medicare Advantage plan members' eligibility for additional benefits
• Assist members with general social programs and provide information on community resources
• Achieve performance metrics related to schedule adherence, call availability, and quality standards

Required Qualifications

• High School or General Education Degree (Preferred)
• Minimum of six months experience in Inbound and Outbound Call Centers with client interaction
• Sales experience with strong negotiation and persuasion skills
• Bi-lingual in English and Mandarin
• Reliable high-speed internet connection and a suitable remote work environment