Sales Operations Support Manager

Job Summary

A company is looking for a Manager, Sales Operations Support.

Key Responsibilities

• Lead and coach a team of Sales Operations Support Specialists to assist Account Executives with client-facing quotes and post-sales requests
• Distribute incoming requests and ensure compliance with service level agreements (SLAs) while addressing escalations from clients
• Coordinate the month-end booking process and recommend process improvements to enhance efficiency

Required Qualifications

• Bachelor's degree in business administration, Sales, Marketing, or a related field
• 3-5 years of leadership experience
• 5+ years of experience with quote-to-cash workflow for consulting services and SaaS
• Strong working knowledge of Salesforce and service request management systems
• Comprehensive understanding of standard quote to cash business processes