SAP Support Manager

Job Summary

A company is looking for a Support Manager to lead day-to-day operations of their SAP landscape.

Key Responsibilities

• Manage the end-to-end ticket lifecycle and ensure adherence to support SLAs and KPIs
• Drive root cause analyses for high-severity issues and implement preventive actions
• Act as the primary liaison for business users, providing performance reports and managing vendor relationships

Required Qualifications

• 12+ years in SAP support or application operations roles
• Deep understanding of SAP architecture, including S/4HANA, IBP, and Ariba
• Strong experience in incident/problem/change management processes
• Proven ability to manage global vendor teams and business-facing communications
• Excellent organizational and stakeholder management skills