Support Engineer

Job Summary

A company is looking for a Support Engineer - U.S.

Key Responsibilities:

• Work directly with customers to plan, implement, and maintain production deployments
• Troubleshoot and resolve technical issues related to RHEL/CentOS and the Dtex big-data analytics system
• Conduct training on the Dtex Kibana-based UI and maintain a virtual test environment for product features

Qualifications:

• 3+ years of experience in a technical, customer-facing role
• 2+ years as an L2 Technical Support Engineer or similar position
• Experience in Linux system administration and troubleshooting across diverse operating systems
• Understanding of databases like ElasticSearch and OpenSearch
• BS/MS in Computer Science or related engineering discipline preferred