Support Lead

Job Summary

A company is looking for a Support Lead.

Key Responsibilities

• Lead the Process Support and Tech Support team, driving efficiency and tracking KPIs
• Undergo knowledge transfer and shadow support for the first three months, transitioning to primary support by the fourth month
• Engage in client interactions for reporting and handling escalations on a daily basis

Required Qualifications

• 7+ years of experience in Process and Tech support roles
• Domain knowledge in Core Banking, Merchant, Billing, and Payment processing systems
• Basic knowledge of Java and SQL is preferred
• Flexibility to handle issues outside of regular working hours
• No specific educational qualifications required