Support Delivery Engineer

Job Summary

A company is looking for a Support Delivery Engineer.

Key Responsibilities

• Act as the first point of contact for resolving vendor client's tickets regarding network technologies
• Identify root causes and conduct advanced analysis for troubleshooting in live or remote environments
• Participate in customer installations and training, ensuring users receive necessary guidance

Required Qualifications

• 1 to 3 years of relevant work experience in a technical support role
• Some college education required; background in network engineering preferred
• Cisco CCNA, CompTIA Net+, Sec+, and other industry-recognized certifications in relevant technologies
• Experience in using relevant computer systems and applications at various levels
• Ability to work independently with minimal supervision while maintaining confidentiality