Support Account Manager

Job Summary

A company is looking for a Support Account Manager to coordinate post-sales account activities and engage with customers regarding their SAN infrastructure.

Key Responsibilities

• Coordinate with sales channels for post-sales account activities and manage customer operational reviews
• Engage proactively with customers to support their SAN infrastructure and manage critical situations
• Analyze customer environments and maintain operational procedures documentation

Required Qualifications

• BS with 12 years or MS with 10 years of relevant experience in Computer Science, Electrical Engineering, or Computer Engineering
• 3-5 years of experience in a senior client-facing role at a technology company
• In-depth knowledge of networking technologies and protocols, preferably SAN
• Experience with SNMP monitoring and management
• Record of managing complex IT projects and successful customer relationship development