Support Engineer

Job Summary

A company is looking for a Support Engineer (m/f/d) in Austin, TX or Remote US.

Key Responsibilities

• Classify, prioritize, analyze, troubleshoot, and resolve support tickets via the ticketing system and forum
• Provide outstanding support for the KNIME Business Hub and KNIME Analytics Platform
• Collaborate with support agents and development team to enhance processes and tools

Required Qualifications

• Technical expertise in Kubernetes, Docker, and RESTful APIs
• Experience administering software solutions on Linux and/or Windows platforms
• Knowledge of JVM, Kubernetes deployments, Identity Providers, LDAP, SQL, and cloud infrastructures (AWS, Azure, Google Cloud)
• Experience in software support, ticket management, and escalation processes
• Basic understanding of German is a bonus