Seasonal Customer Service Lead

Job Summary

A company is looking for a Seasonal Customer Service Team Lead for the 2025 holiday season.

Key Responsibilities

• Provide daily support and coaching for Customer Service Representatives to resolve customer concerns
• Monitor team communications and provide real-time feedback to enhance service quality
• Oversee productivity through queue management and adherence monitoring

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in a Customer Service role with a focus on customer satisfaction
• Experience with Salesforce or other CRM software is a plus
• Proficient in Google Docs, Sheets, and Slides
• Comfortable with technology and eCommerce environments