Seasonal Senior Coordinator

Job Summary

A company is looking for a Seasonal Sr. Coordinator, Escalations.

Key Responsibilities

• Provide support to internal and external customers through multiple communication channels
• Manage complex customer interactions and determine solutions independently
• Assist team members with inquiries and guide them towards resolutions to enhance customer satisfaction

Required Qualifications

• Proven experience in customer service or a high-pressure multitasking environment
• Ability to manage complex issues and deescalate situations effectively
• Experience in researching process flows to identify root causes of errors
• Proficiency in leveraging technology and navigating multiple systems simultaneously