Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist (Manheim).

Key Responsibilities:

• Become proficient in knowledge base and tools to efficiently resolve client needs
• Manage high volume tasks and maintain accurate documentation for client interactions
• Build relationships with clients by providing excellent service and support

Required Qualifications:

• High School Diploma/GED with 5 years of experience in a related field, or equivalent combination of education and experience
• Auction and/or logistics/transportation knowledge is a strong plus
• Ability to adapt in a changing environment and multi-task in a fast-paced setting
• Demonstrated experience in customer-focused service roles